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Telecoms regulator Ofcom will introduce new rules to prevent consumers being harassed by silent calls, but the crackdown won't start for another four months.
1 October 2010
Beleaguered government department HM Revenue & Customs (HMRC) is facing fresh anger as its helpline for tax credits renewals is jammed, with some benefit recipients unable to get through for two weeks.
13 September 2010
Paying household bills by direct debit can save you hundreds of pounds a year, an industry body has estimated.
7 September 2010
Vodafone is set to instigate mass refunds after overcharging tens of thousands of mobile customers.
27 August 2010
Tesco has launched the cheapest mobile contract on the market, but it comes with a sting in the tail for mobile internet users.
12 August 2010
Over a quarter of a million people may not have access to cheap phone and broadband for the foreseeable future, despite attempts by the communications regulator to help cut prices.
9 August 2010
TalkTalk has followed rival BT by announcing price hikes for millions of landline customers this October.
5 August 2010
Broadband and phone providers will have to clearly state consumers can use a free dispute resolution service to handle complaints from next year.
22 July 2010
BT is hiking line rental charges for those who refuse to pay in advance for a 12-month term, while also increasing call costs for all.
19 July 2010
You can usually cancel a mobile contract shortly after signing up, if reception is poor, but over half of consumers are not told this, a study has revealed.
14 July 2010
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