Phones

Callers who've rung BT's 118 500 directory enquiries number since September 2011 could be due a refund after the firm was found guilty of not making prices clear and keeping customers on the line for too long.

If you're thinking of getting BT broadband to watch BT Sport on your TV at no extra cost, you should do it today before prices rise this weekend.

O2's eight million pay-monthly customers will be hit by a price rise of 2.7% from March – and if you're one of them, there's little you can do to leave your contract penalty-free as the firm has sneaked around new Ofcom rules.

New and existing TalkTalk home phone customers can now use landline privacy features free of charge for the first time.

MoneySavingExpert.com is calling for UK customers to be refunded after it's been confirmed US iPad and iPhone users whose kids ran up bills making in-app game purchases will get their money back from Apple.

BT customers began being charged for its previously-free 1571 answerphone and caller display services on Saturday. So opt out now if you have either of these services and don't use them, or you'll be charged £1.75/month for each – that's £42/year for both.

Government departments have been told to stop using premium-rate phone lines for core public services.

If you're calling customer service helplines to complain, you soon won't be faced with costly premium rate numbers under a Government crackdown.

Mobile phone users are to be protected from "shock bills" if their handsets are stolen, with a new cap on the maximum cost of calls they will be expected to pay for.