Phones

Tens of thousands of current and former EE and T-Mobile phone customers are sharing in a £1 million refund after they were incorrectly charged VAT while using their phones outside Europe.

EE, Orange, T-Mobile, Virgin Mobile and Tesco Mobile customers travelling outside the European Economic Area (EEA) are being charged when someone leaves them a voicemail even if they choose not to listen to it.

Virgin Media home phone and broadband customers who aren't on the provider's cable network will start to receive letters from this week telling them that unless they object, they'll be transferred to TalkTalk.

The Government has reached a deal with the four mobile networks to improve coverage across the UK, the Department for Culture, Media and Sport has announced today.

Hundreds of Utility Warehouse mobile customers will have their unlimited data allowance cut when the perk is scrapped for Gold customers in January.

MoneySavingExpert.com is today calling for new rules to force mobile phone providers to display clear APRs on smartphone contracts to ensure users understand that by signing up to a mobile phone contract they're effectively taking out a loan to pay for the handset.

Mobile phone users who send a smiley or sad face, or any type of picture icon, in a text could be stung with massive charges – with one user billed more than £200 as a result of using these emojis.

Ofcom has fined two companies a total of £40,000 for making more than 43,000 abandoned and silent calls.

The Post Office is to increase the cost of both its phone line rental and many calls from 1 January 2015 - but if you're affected and are unhappy with the rise, you'll be able to leave your contract penalty-free.

Bills for Virgin Media customers are to increase by an average of 5.9% from 1 February 2015, but those affected can leave penalty free if they aren't happy with their new costs.