Online shopping

DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert.com users, while its sister company DPD – the previous winner of our poll – came second. At the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers. The results come after a hard year for parcel delivery firms in which they've been an essential supply line for many stuck at home.

Shoppers who tried to use Currys PC World gift cards in the Black Friday sales found their orders failed and their funds were wiped, with some left £100s out of pocket. After MoneySavingExpert.com highlighted the issue and asked the firm to take action, Currys PC World now says it'll refund everyone affected by Wednesday evening and honour Black Friday sales prices - we've the latest on what's happening below. 

Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres.

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday.

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal.

The competitions watchdog has called upon online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews.

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week. 

Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items.

Users of online gift card marketplace Zeek have been left in limbo with the company in receivership and some claiming to be £100s out of pocket – here's what to try if you're affected.

Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold – with some claiming to be hundreds of pounds out of pocket.