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Online shopping

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Music giant HMV is the latest high street store to go into administration. This is a full Q&A, which includes whether gift vouchers or returns will be accepted, and the rights of its staff.
15 January 2013
onlineshopping
Traders may be misleading consumers by not making it clear they have signed up to regular card payments, or that these can be cancelled, the Office of Fair Trading says.
12 December 2012
onlineshopping
Asos customers were left enraged after a code giving up to 40% off was pulled early, though the fashion firm is giving let-down buyers a new deal in return.
11 December 2012
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Christmas shoppers are spending less this year as consumers are tightening their belts, research shows.
6 December 2012
onlineshopping
Dozens of the UK's largest online stores have been warned to bring their websites up to scratch so they comply with consumer protection laws, or face action.
12 October 2012
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Shoppers won't get any undelivered items from JJB Sports bought before this week, and they won't be able to return items or use old gift cards after the retailer's collapse.
3 October 2012
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Shoppers with gift cards or vouchers for JJB Sports should use them as soon as they can, after the firm announced plans to appoint administrators.
24 September 2012
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Former cabinet minister John Denham is calling for all supermarkets to make prices available online so consumers can make accurate comparisons and monitor price changes and offers.
19 July 2012
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Gumtree's Daily Deals section has closed, but users with deals vouchers can still redeem them.
17 July 2012
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Major UK electrical retailers are to set up a price comparison website for extended warranties after pressure from competition authorities.
27 June 2012

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