Ofgem

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading – and there's no set date for when they'll receive their refunds.

The spending watchdog has said that the regulators for the financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers.

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert.com can reveal. If you've had a letter, text or email from a debt collection firm, don't panic – we've full help on what it means and what you need to do.

Energy supplier Solarplicity has been banned from taking on new customers for three months or until it improves its customer service. 

SSE has become the last of the big six energy firms to hike prices to the maximum allowed under the new cap on standard variable tariffs (SVTs) – hitting customers with an average 10.3% price rise from Monday 1 April.

Millions of British Gas and Scottish Power customers will see their gas and electricity prices rise by more than 10% on average from Monday 1 April – if you're affected, ACT NOW to beat the rise.

Big six suppliers E.on and EDF have increased energy prices to the maximum allowed under the new cap on standard variable tariffs – hitting customers with an average 10.3% rise from Monday 1 April. 

Utilita has been appointed by the energy regulator Ofgem to take on Our Power's 38,000 domestic customers after the firm stopped trading.

Our Power, an energy supplier with about 38,000 domestic customers, has stopped trading. If you're a customer, your energy supply will continue as normal – here's what else you need to know.

Millions of customers stuck on expensive standard tariffs should start to see lower energy bills this week as Ofgem's price cap kicks in, though don't be fooled – the savings are still pitiful compared to switching to the cheapest providers.