Ofgem

Households on standard energy tariffs face a £21 hike in their bill next year to help suppliers cover coronavirus costs. But with analysts already forecasting a steep rise in the energy price cap after lockdown ends, that means in total prices could rocket by an estimated £84 a year. 

Energy firm Utilita has agreed to pay a redress package of £500,000 after overcharging almost 40,000 of its prepayment customers. 

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers.

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues. 

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year.

Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice.

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading – and there's no set date for when they'll receive their refunds.

The spending watchdog has said that the regulators for the financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers.

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert.com can reveal. If you've had a letter, text or email from a debt collection firm, don't panic – we've full help on what it means and what you need to do.

Energy supplier Solarplicity has been banned from taking on new customers for three months or until it improves its customer service.