Ofgem

Eon will automatically move hundreds of thousands of energy customers on its popular capped tariff that ends in October onto an expensive alternative capped deal.

Energy firms will have to stop unfairly grabbing consumers' money by setting exorbitant direct debits (DD) demands, under proposals announced today by the industry regulator.

Energy regulator Ofgem has finally got tough with suppliers by demanding they cut household bills to reflect the falling price they pay for power.

Energy regulator Ofgem has urged suppliers to improve their complaints handling processes. It has written to chief executives demanding improvements.

Energy companies may have broken European Union (EU) rules and overcharged millions of prepay gas and electricity customers by nearly half a billion pounds.

Scottish Power will award interest once a year to direct debit customers who overpay by more than £100.

Energy firms could be banned from unfairly overcharging customers from this autumn.