Ofgem

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

EDF Energy is to pay £3m to charity helping 'vulnerable customers' after regulator Ofgem found it breached complaint handling rules in 2011.

Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.

Energy bills could fall by an average of £12 a year from next April if proposals to cap the amount electricity networks can spend get the go-ahead.

If you're affected by a lengthy power cut after next April, you'll get more compensation under a crackdown on the way energy companies deal with electricity failures.

Renters are only half as likely to switch energy supplier as homeowners, while one in five don't even know it's possible to switch, according to a new report by Ofgem.

Over 4,000 British Gas customers have received compensation after British Gas admitted mis-selling energy over a two-year period in supermarkets and in a west London shopping centre.

Ofgem has confirmed it's referring the energy market for a full competition investigation – the first probe of its kind.

Npower has been told by Ofgem it must meet strict targets to fix billing problems and to improve its complaints procedure or face a curb on sales, after it sent ex-customers huge bills months and in some cases over a year after they'd left the firm.