Ofgem

Ofgem is today calling for energy suppliers to scrap charges of up to £360 to install and remove prepayment meters after it found the fees are putting many people – including some of society's most vulnerable – off switching, which can save up to £300/year.

Energy firms must tell customers about cheaper tariffs available from their other brands under new rules taking effect this autumn.

Energy firms are facing increased pressure from the Government to pass on a fall in wholesale costs – the price providers pay for energy – to consumers by slashing household bills.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.

Extra Energy customers complain they've waited up to nine months to receive their bill while others say their bills haven't arrived at all, which has forced the provider to rethink it's unusual twice-yearly statements in favour of quarterly bills.

Around 47,000 E.on customers have received or will soon be paid a refund, while charity Citizens Advice will get £7.75 million, after Ofgem found the provider overcharged customers. 

Scottish Power has been banned from undertaking sales activity for 12 days from today after failing to meet the energy regulator's targets to clear outstanding customer complaints.

Price comparison sites should pay compensation to energy customers who have been misled into switching to deals that were not the cheapest on the market, MPs say.

Energy regulator Ofgem has been criticised by a group of MPs for failing to make sure customers are getting the best value for money. The group has also raised concerns about suppliers' profits.

Spark Energy is to pay £250,000 to Citizens Advice after an Ofgem investigation found it breached switching rules and complaints handling regulations.