OFCOM

Broadband and home phone customers with the biggest telecoms providers will soon be automatically compensated for poor service or missed appointments, under a new scheme set to be up and running by early 2019.

Almost a million landline-only BT customers will see their bills cut by £84 a year following pressure from Ofcom.

Many broadband providers will be forced to give customers more accurate estimates of the speed they'll get before they sign up, under proposed new rules - and you'll have the right to walk away from your contract if speeds are slower than promised and don't improve within a month.

Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to 5% from November – but follow our tricks to beat the hike.

A Vodafone customer who disputed a mobile bill has won a maximum £10,000 ombudsman payout and forced the telecoms giant to write off the rest of the debt.

Ofcom has launched an investigation into Virgin Media's exit fees of up to £240 following complaints from its customers.

Mobile firm Three has been fined £1.9 million for failing to ensure all its customers could always call 999.

Mobile phone users could switch network simply by sending a 'goodbye' text to the operator they want to leave, under new proposals by regulator Ofcom.

Broadband and landline customers could pocket up to £185 million in payouts each year if new plans by Ofcom to force providers to pay compensation for service delays and missed appointments are given the go-ahead.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.