Natwest

Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

A number of banks will end the controversial practice of charging their debit card customers to take out foreign currency from a bureau de change in the UK, following an agreement with the Office of Fair Trading (OFT).

Poor management decisions and the last government's light-touch regulatory regime were key factors in the near-collapse of Royal Bank of Scotland (RBS), a long-awaited report by the City watchdog said today.

Lloyds TSB basic bank account holders will soon get access to more ATMs after it announced a partial U-turn over its controversial blocking of withdrawals, following pressure from MPs.

Lloyds TSB has still failed to clear a massive backlog of unpaid PPI compensation, leading to more anger from mis-selling victims.

More banks have admitted they are failing to hit the 28-day deadline between agreeing a payment protection insurance (PPI) compensation figure and paying it.

The major banks have shunned the launch of junior Isas next week.

Consumers with a current account that offers insurance or other extras could be left without any cover if they fail to register first.

Barclays was the most complained-about bank during the first half of the year, figures from the regulator today show.