Many leading banks, insurers and energy companies are making existing customers pay to phone them while offering free numbers to new customers, consumer group Which? has found.
The dreaded fee to buy foreign currency in the UK on a debit card is slowly dying, after banks were forced to axe the charge following pressure from the Office of Fair Trading.
Mobile phone payment technology took another step forward with the launch of a scheme allowing people to take cash from an ATM without using their debit card.
RBS has set aside an additional £125 million to cover payment protection insurance (PPI) claims, as the realisation of the true scale of the mis-selling scandal grows by the day.