Mobiles

Mobile phone users who send a smiley or sad face, or any type of picture icon in a text, could be stung with massive charges – one MoneySaver told us her son racked up a £209 bill.

O2 says it's fixed a 'network equipment' problem which left some users unable to make calls, send texts and access the internet on Monday evening. But if you've lost out financially as a result of the issue, complain and ask for a reimbursement.

Carphone Warehouse has today launched its own mobile phone network called iD, "piggybacking" off Three's network, but are its deals any good?

EE customers who haven't already requested a code for a 'free' power bar – a portable smartphone charger – will have to wait until the end of June before they can get one. Here's our Q&A on the deal.

EE customers can get a 'free' power bar – a portable smartphone charger – just by texting to get a code (costs 35p) and showing it in-store.

EE customers without signal can now have calls routed and texts sent over wifi as the provider has this week launched a new service in a bid to combat mobile users losing signal in their own homes.

Update: 14 April 2015: EE has today told us the power bars will be available from Thursday 16 April. At the time of writing it had yet to release the launch date.

BT has re-entered the mobile market this week with a range of Sim-only mobile deals, but the tariffs are only available on a 12 month contract and only its 7.6 million broadband customers will benefit from the cheapest prices.

Hutchison Whampoa – owner of mobile phone network Three – has agreed a deal to buy rival mobile provider O2, subject to approval. But there's no change for customers for now.

Mobile phone users will be protected from massive bills when their handsets are stolen both in the UK and abroad under measures announced by the Government.