Lloyds

Several major banks have announced support measures for customers affected by coronavirus, including mortgage payment holidays, increased credit limits and penalty-free access to fixed savings. 

Lloyds is revamping its legacy Trustcard credit card reward scheme, meaning customers will earn cashback rather than points – but some will have just weeks to redeem hundreds of pounds of points to avoid losing them.

Lloyds and Bank of Scotland will be cutting the interest paid on balances of up to £4,000 on their Club Lloyds and Vantage accounts from this autumn – but as the rates can be beaten elsewhere, if you only have the accounts for the interest you could earn more by ditching and switching.

Around 200,000 Lloyds, Halifax and Bank of Scotland customers are owed payments averaging around £30 each, due to historic administrative errors starting in 2012 which may have led to them not switching to better products.

Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today.

At least four more high street banks – Bank of Scotland, Halifax, Lloyds and Santander – are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month.

Lloyds, Halifax and Bank of Scotland have started allowing customers to track where they've been spending with a new Google Maps feature.  

Nearly all customers with an overdraft at Lloyds, Halifax and Bank of Scotland will see their charges increase from next year – and some will pay more than £100 a year extra. 

Lloyds, Halifax and Bank of Scotland have been rapped by the competition watchdog for failing to send out the correct information to thousands of customers who had PPI policies.

If you've set up a direct debit to pay off your Lloyds, Halifax or Bank of Scotland credit card and then make a one-off additional payment, your direct debit now WON'T be adjusted – so make sure you don't overpay.