Superfast broadband customers will be offered cheaper and shorter deals and be able to switch more easily between providers under plans to open up BT's fibre cable network to more competition.
Primus has been forced to delay increasing line rental charges for some of its customers, after it emerged they hadn't been told of a £1.20/month hike.
Complaints about home phone and broadband provider Primus have escalated over recent weeks, with some users reportedly waiting hours to get hold of the firm's customer service team.