HSBC

Some customers of the bank have received a post-Christmas surprise worth thousands of pounds after it started paying out compensation over a mistake it made in the information included in annual statements.

A basic bank account with no fees for failed payments or dipping into unauthorised overdrafts has been unveiled following an agreement between Britain's major lenders and the Government.

The chairman of the Treasury Select Committee has written to Barclays, HSBC, Lloyds, RBS and Santander asking for more information about fraud figures after the committee heard evidence the 'banks may be understating the level of fraud in the banking system' .

The limit for transferring money by Faster Payments with your bank is £100,000, yet many banks set the limit much lower – sometimes as low as £10,000.

HSBC has set aside an additional £353 million to pay for payment protection insurance (PPI) mis-selling claims, the bank announced today.

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

HSBC e-ISA customers should diarise to transfer their cash as the bank has confirmed interest rates will tumble from October.

HSBC and First Direct current account holders who go overdrawn for days on end could be worse off under a raft of fee changes coming into force in November. But the majority of customers will benefit from the overdraft fees revamp.

If you've got a personal loan with HSBC, you may get a refund of your interest after the bank admitted making a mistake on annual statements.

Halifax was the big winner from the first three full months of the seven-day current account switching regime, according to new figures released today.