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There's a risk that a third of first generation smart meters may 'stay dumb' after a billpayer switches energy supplier, a Government report has revealed. 
18 October 2018
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Octopus Energy has increased the price of its standard tariff by 11% – though it says former Iresa customers are protected from the hike. 
17 October 2018
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A new automatic energy switching service that promises to move you whenever a cheaper deal comes along launches today.
14 October 2018
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Energy supplier Ovo is set to change its current online discount scheme which could see customers who call or tweet it hit with higher bills.  
20 September 2018
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Economy Energy is hitting thousands of customers with an astonishing £300+/year rise – but many will be able to escape it by switching away, or in some cases an admin blunder means they'll beat the hike.  The fact the price is rising is not a surprise, as most energy firms are increasing costs. What is shocking is the scale of the rise, which is as big as we can remember in recent years. While on average it will lead to a rise of £311/yr on typical use – 38% – some are set to be hit with an increase of up to £460/yr. The hike hits on Sunday 7 October. As it's a variable tariff you can at least switch penalty-free, but we have learned scores of bill-payers were wrongly told it was actually a fixed deal whereby the price per unit of energy was fixed for a year. This admin blunder was made in a 'welcome' email sent by Economy Energy. After MoneySavingExpert.com got involved, Economy Energy told us by phone it would not levy the hike on anyone who could prove they got this email (see it below, with the important lines highlighted). But since, when we've asked for confirmation in writing all throughout this week, it's gone quiet, which we find outrageous. However, some MoneySavers who got this email have told us they've successfully challenged the rise.
13 September 2018
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Green energy supplier Bulb is raising its prices for the third time this year, with 750,000 existing customers to be hit by a whopping rise of over 11% in November.
9 September 2018
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Cheap energy deals are disappearing fast with the lowest fixed deal up by more than £70/year since this time last month, MoneySavingExpert.com can reveal.  
9 September 2018
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Gas supplier Firmus Energy is set to hit all 87,000 of its customers in Northern Ireland with a 12% hike from the beginning of next month, adding up to £75/year to a typical bill.
5 September 2018
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The energy price cap has been unveiled which could cut bills for 11 million households by about £75 on average – but Martin Lewis says a fair tariff isn't the same as a good one and many could save £100s by switching and saving NOW.  
5 September 2018
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Npower has apologised after sending a woman a £6,600 bill and threatening her with legal action – when the money was actually owed by someone else with the same name. Sarah, whose second name we've withheld so as not to identify her, received a letter from Npower last week marked 'FINAL NOTICE before legal action', which told her she owed the company £6,623.43 – even though her energy isn't supplied by Npower. When she received the bill, Sarah said she felt "physically sick" and struggled to get in touch with an Npower adviser – but after MoneySavingExpert stepped in, the company admitted the letter had been sent to the wrong person entirely, and was intended for one of its customers with the same name. It has now apologised and offered Sarah a goodwill payment. See our Energy mis-selling guide for how to complain if you've been left out of pocket by an incorrect energy bill.
23 August 2018

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