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Economy Energy is hitting thousands of customers with an astonishing £300+/year rise – but many will be able to escape it by switching away, or in some cases an admin blunder means they'll beat the hike.
The fact the price is rising is not a surprise, as most energy firms are increasing costs. What is shocking is the scale of the rise, which is as big as we can remember in recent years. While on average it will lead to a rise of £311/yr on typical use – 38% – some are set to be hit with an increase of up to £460/yr. The hike hits on Sunday 7 October.
As it's a variable tariff you can at least switch penalty-free, but we have learned scores of bill-payers were wrongly told it was actually a fixed deal whereby the price per unit of energy was fixed for a year. This admin blunder was made in a 'welcome' email sent by Economy Energy.
After MoneySavingExpert.com got involved, Economy Energy told us by phone it would not levy the hike on anyone who could prove they got this email (see it below, with the important lines highlighted).
But since, when we've asked for confirmation in writing all throughout this week, it's gone quiet, which we find outrageous. However, some MoneySavers who got this email have told us they've successfully challenged the rise.
13 September 2018

Npower has apologised after sending a woman a £6,600 bill and threatening her with legal action – when the money was actually owed by someone else with the same name.
Sarah, whose second name we've withheld so as not to identify her, received a letter from Npower last week marked 'FINAL NOTICE before legal action', which told her she owed the company £6,623.43 – even though her energy isn't supplied by Npower.
When she received the bill, Sarah said she felt "physically sick" and struggled to get in touch with an Npower adviser – but after MoneySavingExpert stepped in, the company admitted the letter had been sent to the wrong person entirely, and was intended for one of its customers with the same name.
It has now apologised and offered Sarah a goodwill payment.
See our Energy mis-selling guide for how to complain if you've been left out of pocket by an incorrect energy bill.
23 August 2018
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