Gas

Collective switching by consumers between utility firms could put an end to poor deals and unresponsiveness from suppliers, according to a report.

The gap between the 'true cost' of energy and what consumers actually pay will swell to nearly £2 billion in 2020 unless there is tougher regulation, a think tank warned today.

The big six energy companies – EDF, Eon, British Gas, Scottish and Southern Energy, Scottish Power and Npower – have agreed to write to customers every year to tell them the firm's best tariffs for them and how to get it, the Government will announce today.

Energy regulator Ofgem has opened an investigation into whether industry giant Eon is mis-selling to consumers.

More than half of EDF's customers are unhappy with the service they get when they complain to the energy giant, according to a survey by the industry regulator.

A rival to consumer group Which?'s Big Switch campaign has been launched by Energyhelpline.com.

EDF Energy has followed British Gas in going on a charm offensive to help regain the public's trust.

Families are £10 a week worse off than they were a year ago and face a third year of real incomes being eroded, a study warned today.

Lower electricity and gas bills helped drag the overall rate of inflation down last month, official figures showed today.

Nearly a quarter of above-average income earners in their 40s and 50s have been forced to switch to buying value or own-label brands to make ends meet, a study suggested today.