Gas

Energy customers will be able to switch suppliers within 24 hours by 2018, under plans confirmed by the Government.

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy, after the big six energy provider has been found guilty of failing to implement Ombudsman rulings on complaints within the required 28 days.

British Gas is to cut gas prices by 5% for the second time this year – but even after that, its standard tariffs will cost on average £250/year more than the cheapest.

Millions of households are "paying too much" for energy, a year-long investigation has revealed today. But MoneySavingExpert.com has been saying for years that households could save hundreds by switching.

From today onwards, energy suppliers with 50,000 or more customers will need to include QR codes on bills to help consumers monitor their use and switch more easily.

Ofgem is today calling for energy suppliers to scrap charges of up to £360 to install and remove prepayment meters after it found the fees are putting many people – including some of society's most vulnerable – off switching, which can save up to £300/year.

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great.