First Direct

Challenger bank Monzo has taken the crown in our latest banking customer service poll – knocking First Direct off the top spot for only the second time ever. 

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time. 

First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year, MSE can reveal. This follows parent bank HSBC's announcement on Wednesday of a similar move.

A major overhaul is coming to the way banks display what available funds you've got, with three having changed how they show customers' available balances this week, and at least seven more to do so by mid-December. 

First Direct is getting rid of the £10/month fee on its popular 1st Account current account next month.

First Direct and Metro Bank have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time.

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

A new service which lets friends and family report the death of an individual to several banks, building societies and other financial firms via just one online form has been launched.

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies after a customer argued it may have stopped him getting a credit card, MoneySavingExpert can reveal.