Financial Ombudsman Service

Lloyds TSB and Bank of Scotland are the worst banks for wrongly dismissing customer complaints, new figures from the Financial Ombudsman Service show.

Payday loan customers are being urged to "fight back" if they've been mistreated by a lender, by making a free complaint to the financial ombudsman.

Complaints about packaged accounts are rising, and the majority are being upheld in favour of consumers, the Financial Ombudsman Service says.

Bank of Scotland has been ordered to compensate a customer for harassment after it made an astonishing 547 calls to recover a debt.

Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.

Thousands of mortgage holders with a Bank of Ireland base rate tracker will see repayments rocket today, but victims have been urged to fight back.

Thousands of Lloyds TSB, Halifax and Bank of Scotland customers have been left frustrated after being unable to send or receive Faster Payments. In the worst cases, people have been left without their wages, but the banks say they will refund charges.

The Financial Ombudsman Service is planning to take on 1,000 new staff to deal with the record number of complaints it expects to receive in the next financial year.