MoneySavingExpert News
Financial Ombudsman Service
Royal Bank of Scotland (RBS) and Natwest have been hit with a multi million pound fine for poor complaints handling, while five other banks have been ordered to improve processes for dealing with gripes.
11 January 2011
HSBC is deliberately stalling compensation claims at the Ombudsman for mis-sold debt insurance, a leaked letter reveals.
7 January 2011
Some victims of debt insurance mis-selling may have to wait over two years to discover if they will receive compensation.
2 December 2010
Many Yorkshire and Clydesdale Bank mortgage holders have reported getting payment demands written off after a computer error meant 18,000 were undercharged for up to two years.
12 November 2010
A consumer watchdog has called on the regulator to make its complaints data clearer to help the public understand how their bank or financial firm is performing.
22 October 2010
Consumers have been warned not to be duped by firms that claim they can write off a loan or credit card debt.
16 October 2010
Lloyds Banking Group has been joined by many of its rivals in freezing payment protection insurance (PPI) claims.
13 October 2010
Banks will try to block moves by the regulator to ensure fair payouts for victims of debt insurance mis-selling.
8 October 2010
Barclays is top of the bank complaints league table with more complaints per customer than any of its major rivals.
30 September 2010
Santander has apologised for its abysmal service over recent months and has pledged to improve the customer experience for its 25 million account holders.
28 September 2010
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