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The number of customers ranking their energy company's customer service as 'poor' has increased across the board, according to our latest poll of MoneySavingExpert.com users.

British Gas has pledged to scrap its standard variable tariff for new customers next year, replacing it with a one-year tariff with no exit fees – but it so far can't promise the new deal will be any cheaper.

Three out of five households are still paying an average £300 more than they need to for their energy despite near-record switching rates this year.

E.on has announced it is to scrap its standard variable tariff for many customers from next year, replacing it with a cheaper one-year fix with no exit fees – though you'll need to have a smart meter or already be on a fixed tariff to benefit.

Energy giant E.on is to push back a 30 June deadline for standard tariff customers to spend any remaining points from its soon-to-be defunct Rewards scheme to 11 October 2017.

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.

Smaller energy suppliers are continuing to outperform the big six when it comes to customer service, a new poll of MoneySavingExpert.com users reveals, despite those at the bottom of the table significantly upping their game in the past six months.

Many of the UK's four million households which prepay for their energy will see prices drop on 1 April when a new price cap comes into force, but savings will vary hugely and at least 200,000 customers will see an increase, new figures obtained by MoneySavingExpert.com reveal.

E.on has become the latest energy firm to announce a major price hike, with bills for a typical dual-fuel household on its standard tariff set to jump by 8.8% from 26 April.

The regulator Ofgem is urgently contacting a number of major energy suppliers about their exit fee policies, after a MoneySavingExpert.com investigation revealed many customers with fixes ending have been wrongly told they'll have to pay to switch.