Energy

Small energy supplier Eversmart Energy has apologised after 1,000 customers were sent an email offering an incentive for leaving a five-star review.

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading – and there's no set date for when they'll receive their refunds.

A new wave of price hikes have hit, from council tax and prescriptions to energy and broadband - but there are still plenty of ways to cut these bills. 

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert.com can reveal. If you've had a letter, text or email from a debt collection firm, don't panic – we've full help on what it means and what you need to do.

A 'misleading' radio advert which claimed installing a smart meter could save consumers an average of 354 kilowatt hours (kWh) a year has been banned.

Energy supplier Solarplicity has been banned from taking on new customers for three months or until it improves its customer service. 

Npower has become the third big six supplier to increase its energy prices to the maximum allowed under the new cap on standard variable tariffs (SVTs) – hitting customers with an average 10.3% price rise from Monday 1 April. 

Energy firm Outfox the Market is cancelling its new seasonal direct debit policy following a raft of complaints over the planned move which would have seen most customers pay 40% more during the winter months. 

Energy firm Centrica – the parent company of British Gas – is seeking a judicial review of how energy regulator Ofgem has calculated the energy price cap. 

Npower and SSE, two of the big six energy firms, will no longer go ahead with their planned merger.