Electricity

Co-op Energy has received a backlash from unhappy customers, after an upgrade to its online customer service and billing system has left some unable to login to their account and others experiencing delays switching.

Energy regulator Ofgem will be given powers to order suppliers to cut their prices by the end of the year and Labour will freeze prices until 2017 if it wins the general election in May, Ed Miliband is promising.

The Energy Secretary was grilled by MoneySavingExpert.com on Npower and Scottish Power service, the Green Deal, 24-hour switching and more at an event held at MSE towers.

Scottish Power has been banned from undertaking sales activity for 12 days from today after failing to meet the energy regulator's targets to clear outstanding customer complaints.

An additional £70 million will be made available to households under the Green Deal Home Improvement Fund (GHIF), Energy and Climate Change Secretary Ed Davey has announced today at an event at MoneySavingExpert.com.

Price comparison sites should pay compensation to energy customers who have been misled into switching to deals that were not the cheapest on the market, MPs say.

Energy regulator Ofgem has been criticised by a group of MPs for failing to make sure customers are getting the best value for money. The group has also raised concerns about suppliers' profits.

Customers of the big six energy suppliers are paying up to £234 a year too much for their gas and electricity bills, a competition probe has found. But MoneySavingExpert.com has been saying for years that households could save hundreds by switching.