Electricity

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

Energy firms must tell customers about cheaper tariffs available from their other brands under new rules taking effect this autumn.

Energy firms are facing increased pressure from the Government to pass on a fall in wholesale costs – the price providers pay for energy – to consumers by slashing household bills.

Students heading home from university for the summer could be able to claim a £36 refund for the unused part of their TV licence. They should also diarise to close or switch any energy or broadband accounts.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.

Extra Energy customers complain they've waited up to nine months to receive their bill while others say their bills haven't arrived at all, which has forced the provider to rethink it's unusual twice-yearly statements in favour of quarterly bills.

Around 47,000 E.on customers have received or will soon be paid a refund, while charity Citizens Advice will get £7.75 million, after Ofgem found the provider overcharged customers. 

Small energy supplier Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes.