Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice.
A third of people contacted by bailiffs experience rule-breaking behaviour, including threats and forced entry, according to Citizens Advice and debt charity StepChange.
Thousands of people who are in mental health crisis and struggling with serious debt will be given breathing space from further interest, charges and enforcement action following a campaign victory by the Money and Mental Health Policy Institute.
Credit card customers struggling with persistent debt are to be offered extra help by lenders, under new rules introduced by the Financial Conduct Authority.
A MoneySaver who racked up £180,000 in debt on loans and credit cards has told how she finally became debt-free 12 years later, thanks to the debt charity Stepchange and help from the MoneySavingExpert.com Forum.
People struggling with serious debt should be given a grace period of a year before being hit with interest, charges and enforcement action, MoneySavingExpert.com has told the Treasury.
The charity Mental Health UK has set up a new debt advice service for those with money and mental health problems, with financial backing from Lloyds Banking Group.
People struggling with serious debt could be given up to six-week's grace from further interest, charges and enforcement action, under plans unveiled today.
24 October 2017
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