MoneySavingExpert News
Consumer rights
The legal right to cancel a contract signed on your doorstep has been reinforced following a landmark Supreme Court ruling.
18 September 2014
Shoppers now have more protection when buying goods and services and greater rights when things go wrong, as the EU Consumer Rights Directive is now in force.
13 June 2014
Plans to give consumers greater access to ways of solving disputes with companies over goods and services have been outlined by the Government.
12 March 2014
If you've received an unsatisfactory service from a company, don't let your complaint join the 40 million which went unaddressed last year.
11 February 2014
Consumers are set for stronger rights under the Government's draft Consumer Rights Bill – but the new law could be too difficult to enforce, MoneySavingExpert.com creator Martin Lewis told MPs today.
11 February 2014
Home and garden retailer WorldStores has come under fire from shoppers after their goods failed to show up.
9 January 2014
Online sales site BrandAlley has sent 20,000 customers a £25 gift card each after an IT glitch caused huge delays in processing orders.
23 December 2013
Thick fog covering most of south east England left flights delayed and cancelled this morning, while others have been hit by problems over the past week. If you've been affected, here's a round-up of your rights.
11 December 2013
The Government says it will work with the European Union and Ofcom to make it easier for consumers to switch home phone and broadband provider, and to scrap mobile roaming charges.
17 September 2013
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