Comms & Technology

People who remain with their broadband provider after their introductory deal has ended are hit with an average annual 'loyalty penalty' of £113, Citizens Advice has found.

Anyone with a "legacy" email account from mobile and broadband provider Orange (now part of EE) needs to move to an alternative email address by the end of May as the service is being shut down.

Vodafone, EE and O2 have announced that millions of mobile phone customers will face inflationary mid-contract price hikes in the next couple of months. Here's what your rights are if you're affected – unfortunately if you're in your minimum term, you're unlikely to be able to quit your contract penalty-free.

EE has today been fined £2.7 million by regulator Ofcom for its "carelessness or negligence" in overcharging customers who sought its help while roaming in the EU.

Vodafone is once again the most complained-about mobile network according to data compiled by telecoms regulator Ofcom, with the firm getting three times the average industry-wide number of customer gripes.

EE landline and broadband customers are facing an average £18/year hike to home phone line rental costs and a rise in 'out of bundle' call prices from 23 January. But you can escape your contract penalty-free if you notify EE soon.

About 15,000 UK customers who pre-ordered the new Samsung Galaxy Note 7 have been urged to return the phones immediately after a fire risk was identified with them. While the Royal Mail won't collect recalled faulty phones for safety reasons, some network providers will send couriers to pick up the devices and most will accept returns in store.

All the major mobile phone networks have abolished unlocking charges for pay monthly customers who are outside their minimum contract term, after intervention from the Government.

Apple aficionados who pre-ordered a new iPhone 7 for today's launch from EE, O2, Three and Vodafone have been left fuming after being told they'll have to wait to get their hands on it - in some cases, for at least six weeks . However, you may be able to cancel your order and claim a refund if it's late.

Apple has launched a new payment system which allows you to spread the cost of a new iPhone 7 over 20 months in instalments – without paying a penny in interest.