Citizens Advice

The methods used by local authorities for collecting unpaid council tax are pushing some people further into debt, according to Citizens Advice.

Victims of fraud are losing an average of £20,000 after falling prey to 'investment' scams involving non-existent stocks and shares, diamonds and fine wines, Citizens Advice has found.

If you're switching between many of the big energy providers you'll now benefit from 10 'commitments' guaranteeing a smooth and hassle-free transition – but if suppliers fail to deliver, you may still need to get the Ombudsman involved.

As many as 2.1 million households have been hit by large late bills in the last year because energy suppliers initially undercharged them, according to estimates from Citizens Advice.

An energy provider found guilty of a number of failings including mis-selling and not telling customers about price hikes is to pay £250,000 to charity Citizens Advice. And affected Economy Energy customers may also be due compensation.

Price promises made by broadband providers are misleading customers and costing them up to six and a half times more than adverts imply, new research from Citizens Advice reveals.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.

If you've got a debt management plan with PayPlan and have joined its payment protection scheme, check now whether it's right for you, as letters sent by the firm cast doubts over whether people fully understood what they were buying.

Around 47,000 E.on customers have received or will soon be paid a refund, while charity Citizens Advice will get £7.75 million, after Ofgem found the provider overcharged customers.