BT

The firm 118 118's adverts once gave the nation a great giggle – yet its rip-off prices are no laughing matter. Its business model is, in my view, a near moral disgrace – and I'm not even talking about the fact it has set up a payday lender.

BT has today announced that it has bought mobile and broadband provider EE, subject to approval, but it has confirmed customer contracts will remain the same for now.

Consumers could have access to more bundled phone, broadband and TV deals from next year after Sky confirmed today that it will launch its own mobile phone network next year.

Bills for Virgin Media customers are to increase by an average of 5.9% from 1 February 2015, but those affected can leave penalty free if they aren't happy with their new costs.

BT has today confirmed it's hiking home phone and broadband prices for millions of customers from December, as first revealed by MoneySavingExpert.com on Thursday.

If you received a higher than usual BT broadband bill in June or July, you may be due a refund this week following an accounting blunder.

Callers who've rung BT's 118 500 directory enquiries number since September 2011 could be due a refund after the firm was found guilty of not making prices clear and keeping customers on the line for too long.

If you're thinking of getting BT broadband to watch BT Sport on your TV at no extra cost, you should do it today before prices rise this weekend.

BT customers began being charged for its previously-free 1571 answerphone and caller display services on Saturday. So opt out now if you have either of these services and don't use them, or you'll be charged £1.75/month for each – that's £42/year for both.