BT

Price promises made by broadband providers are misleading customers and costing them up to six and a half times more than adverts imply, new research from Citizens Advice reveals.

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

Millions of BT Sport customers face huge price hikes from August, including a £60/yr rise for those previously promised 'free' sport with their broadband. But you can beat it – we explain how.

Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".

BT home phone customers should check their bills, as well as those of older relatives, to see if they're unnecessarily paying to rent their handsets – some say they've unwittingly paid the fee for 20 years.

Students heading home from university for the summer could be able to claim a £36 refund for the unused part of their TV licence. They should also diarise to close or switch any energy or broadband accounts.

BT has upped the price of its least expensive line rental for the third time in just a year, making its upfront-payment plan the most expensive among those offered by major providers – £50 more than the cheapest offering.

Sky TV customers have recently been hit with price hikes pushing annual bills up by up to £54/year. But whether you want to beat the hikes or are just trying to get a better deal, we explain how to haggle to cut costs.

BT has re-entered the mobile market this week with a range of Sim-only mobile deals, but the tariffs are only available on a 12 month contract and only its 7.6 million broadband customers will benefit from the cheapest prices.