Broadband

BT is facing a £600 million class action case amid claims some 2.3 million customers have been overcharged for their landline since October 2015. The bid has been approved by the Competition Appeal Tribunal (CAT) and the case will now proceed to a full trial, though BT continues to deny the claims.

Inflation-linked broadband, mobile and TV price hikes have been banned. It means some will see bills rise by a specified amount in pounds and pence going forward. However, MoneySavingExpert.com founder Martin Lewis has warned that many WILL still see above-inflation rises in future despite the new rules.

If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.

Broadband, mobile and pay TV firms will no longer be able to hit customers with inflation-linked price hikes mid-contract from January 2025, regulator Ofcom has confirmed. But, as MoneySavingExpert.com (MSE) founder Martin Lewis has warned, the new rules will still allow for above-inflation price rises.

Most Now Broadband customers will see their bills increase by £36 a year (£3 a month) from Friday 5 July, as the provider has become the latest to announce price hikes for 2024. Other major broadband, mobile and pay TV providers have already implemented their price rises for this year. See our table below on what's happening and who's affected.

If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free. It comes after the firms failed to give 1.1 million customers key information about their contracts when they signed up.

If you're a Shell Energy broadband and home phone customer, you'll soon be automatically transferred to TalkTalk – but your service should continue as before and you should keep paying your bills as normal.