British Gas

Thousands of British Gas customers have been paid a total of £1.1 million compensation for missed appointments.

The energy regulator is to investigate British Gas over its switching terms after MoneySavingExpert.com presented evidence showing that some customers with fixes ending were wrongly told they'd have to pay up to £60 to switch.

The UK's largest energy supplier has set up a new 'Local Heroes' website, offering quotes for a range of jobs around the home from local plumbers, electricians and other tradesmen.

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.

British Gas has launched its long-awaited new rewards scheme today and is offering Sky Store movie vouchers to the first 150,000 customers who sign up online, MoneySavingExpert.com can reveal.

Smaller energy suppliers are continuing to outperform the big six when it comes to customer service, a new poll of MoneySavingExpert.com users reveals, despite those at the bottom of the table significantly upping their game in the past six months.

Many of the UK's four million households which prepay for their energy will see prices drop on 1 April when a new price cap comes into force, but savings will vary hugely and at least 200,000 customers will see an increase, new figures obtained by MoneySavingExpert.com reveal.

The regulator Ofgem is urgently contacting a number of major energy suppliers about their exit fee policies, after a MoneySavingExpert.com investigation revealed many customers with fixes ending have been wrongly told they'll have to pay to switch.

British Gas is to launch a customer rewards scheme from April that will include Sky TV deals and energy discounts for its longest-standing customers. However, it's not yet clear what the savings will be, so you should continue to keep an eye out for cheap deals available elsewhere.