British Airways

A number of British Airways customers have emailed MoneySavingExpert.com after receiving bogus emails advertising what appears to be a new sustainable investment product offered by the airline and managed by investment bank Credit Suisse. But you should ignore the email as it's a scam - here's all you need to know. 

Flybe has begun flying again under new ownership. The regional airline relaunched this month after collapsing in March 2020 at the start of the pandemic. It will now operate the majority of its flights from Birmingham and Belfast, as well as offering selected routes from London Heathrow.

British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. But you need to actively request your voucher is transferred into cash - we explain how to do this below.  

Swathes of frustrated British Airways customers have been unable to convert their Avios frequent flyer points into Nectar rewards because of a glitch with the airline's systems, which has resulted in an outpouring of anger online.

A MoneySaver has been awarded about £300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. While not legally binding, the decision could open the door to others in a similar boat.

Card provider American Express is making a number of changes to its two British Airways reward credit cards from 1 September. The shake-up will see annual fees hiked on one of the cards, while the spending threshold to earn a 'free' companion flight is falling on the other card - although users will only be able to redeem this on economy class tickets going forward. Here's what's happening. 

British Airways customers who have accepted vouchers for disrupted flights or holidays during the coronavirus pandemic will now be able to use them for travel until April 2023, as the airline's extended their validity for a year. Travellers with bookings up to April 2022 can also now swap trips for vouchers.  

The Foreign and Commonwealth Office (FCO) has extended its coronavirus travel advice to warn against all but essential travel to the whole of Italy after the Italian authorities imposed a lockdown. We've full help if you have an upcoming trip to an affected area.

Some British Airways passengers travelling from Heathrow Airport were forced to queue for hours today due to a fault with the baggage system, with some arriving at their destinations without their luggage –here's what to do if you're affected.

British Airways is facing a fine of £183.39 million after a data breach last year which compromised the details of about 500,000 customers.