BooHoo.com

Online retailer Boohoo has introduced a £1.99 returns fee, which means shoppers will now be charged to send back unwanted items. 

Burton and Dorothy Perkins shoppers have been left struggling to return clothes because they are unable to generate return labels online and the retailers no longer provide paper versions, MoneySavingExpert.com can reveal. The brands' new owner Boohoo has apologised for the problems and says it will honour returns even if they arrive late – we've full help on what to do below.