Santander has been caught sending sensitive personal information to wrong addresses again, after the discovery last month that 22,000 customers received other people's details on their bank statements.
Royal Bank of Scotland (RBS) and Natwest have been hit with a multi million pound fine for poor complaints handling, while five other banks have been ordered to improve processes for dealing with gripes.
Shoppers could make donations to charity every time they pay for items by bank card or use a cashpoint under Government plans unveiled today to boost giving to good causes.