Many high street banks and building societies are offering poor advice and recommending inappropriate investments, an undercover investigation from lobby group Which? concludes today.
Lloyds TSB customers due a payment for mis-sold payment protection insurance (PPI) have vented their fury at huge compensation delays, though they may be entitled to extra cash as a result.
New rules to ensure banks and building societies check customers are eligible to claim on insurance products before selling them as part of packaged current accounts have been proposed.
Lloyds Banking Group may be the biggest banking organisation in the UK, but its customers are far from ready to laud it as the best when it comes to customer service.
New guidance on debt collecting has today been published by the Office of Fair Trading (OFT), in a bid to better protect consumers in financial difficulty.
Confidence in the UK's financial sector was dealt a blow today after an agency slashed the credit ratings of some of Britain's biggest financial institutions to reflect reduced Government support.
The Office of Fair Trading (OFT) has published guidance for banks and other financial firms to ensure they treat loan and credit card applicants who have mental health problems fairly.
29 September 2011
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