Banks

Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.

MoneySavingExpert.com today provides evidence Halifax and Lloyds TSB advertised pet insurance policies promising "life-long" cover before axing the products over recent months, meaning they were anything but life-long.

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

First Direct has come top of all our polls on bank account customer service over the past 18 months. What is it doing right?

Pet owners have been left worrying about their animals' future after Lloyds TSB stopped renewing pet insurance policies this month.

Sir Richard Branson has vowed to improve British banking for customers during his visit to the first newly re-branded branch of Virgin Money.

Bank customers who were mis-sold paid-for current accounts can reclaim any money they've shelled out, watchdogs say.

Most money transfers will go through within one working day from this week, under a new EU directive.

The Co-operative Bank is suspending interest charges on agreed overdrafts for the next three months.

Cheque guarantee cards will not be re-introduced, the body which oversees payments said yesterday, after finding the scheme's closure has had a "minimal impact" on consumers and businesses.