Banks

Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.

The Office of Fair Trading (OFT) has confirmed it won't be recommending the Competition Commission investigate the current account market — but warned providers they'll face a probe if they don't get their house in order.

Lloyds Banking Group's sale of more than 600 branches to the Co-operative Group has collapsed, meaning a million customers who would have been switched to the Co-op now won't be.

Some Halifax and Bank of Scotland Ultimate Reward Current Account (URCA) customers are due a payout after the banks failed to warn users they were increasing a monthly fee.

Last year's top cash Isa rates have plummeted, so act now to make sure you're not losing out on hundreds of pounds.

£439 million was paid out to victims of payment protection insurance (PPI) mis-selling in January, the Financial Services Authority (FSA) has revealed.

Lloyds Banking Group's bill for mis-selling payment protection insurance (PPI) has risen by another £1.5 billion.

Lloyds Banking Group has been fined £4.3 million by the City watchdog for massive delays in paying back mis-sold payment protection insurance, after MoneySavingExpert.com first revealed the plight of victims.

One in four investors are not receiving good enough advice from their bank, a mystery shopping review by the Financial Services Authority shows.