Banks

All the major banks have either replaced or shaken up the bonus schemes that played a big role in past mis-selling scandals – but some are still using high-risk schemes, the banking watchdog says.

Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.

Santander customers who use the bank's agencies will have to travel to branches instead from October, after it announced plans to close all 139 outlets in rural and suburban areas.

Credit card users looking for a new balance transfer card should consider Nationwide's game-changing new deal, which launched today. It gives 0% on transferred debts for 26 months with only a 0.75% fee.

If you've been hit by the floods and are struggling with emergency costs and mortgage payments, you may be able to get help after leading banks announced support measures.

Lloyds Banking Group has set aside another £1.8 billion to deal with claims for mis-sold payment protection insurance (PPI), meaning the bill for its part in the scandal could top £10 billion.

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

People will be able to pay in a cheque by sending a smartphone image of it to their bank under Government proposals to bolster the long-term future of the payment method.

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

RBS group customers hit by this week's IT glitch are reporting being offered compensation for the outage. If you've been affected, complain to the bank now.