Banking

MoneySavingExpert.com founder Martin Lewis has hit out at comments from Barclays chairman John McFarlane, who claimed in a newspaper interview this weekend that the PPI scandal has turned "portions of Britain into fraudsters."

Sainsbury's Bank credit card-holders have been hit with late payment fees after the bank changed its direct debit procedure and gave customers incorrect information about how the new system worked, MoneySavingExpert.com can reveal.

Credit reference agency Equifax has been fined £500,000 following an investigation into a hack last year, which compromised more than 15 million UK customer records. 

Barclays has confirmed that its online and telephone banking services are down – and there are some issues with its app and in-branch services.

Almost 250 million old £5 and £10 paper notes have yet to be returned to the Bank of England since shops stopped accepting them – if you've got one, here's how to make it spendable again.

TSB boss Paul Pester is to leave the bank following months of IT problems earlier this year and ongoing subsequent issues.

Some TSB customers are locked out of their online and mobile banking this morning – after  attempted maintenance work over the weekend.

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April. The bank said there have been delays updating the three UK credit agencies, Equifax, Experian and TransUnion (formerly Callcredit), about its customers – meaning some credit scores may be out of date, which could affect their ability to borrow money. Following initial concerns raised in a Which? story, TSB confirmed to MoneySavingExpert the delays began in April, but said it started sending over the information in July and from September everything should be up to date. The latest problems follow a major IT meltdown in April, which left customers locked out of their accounts, direct debits cancelled and a huge rise in fraud cases. TSB has confirmed the credit score delays are linked to the IT problems from earlier this year. See our TSB banking chaos – your rights guide for more information. You can check your credit score for free using our Credit Club, plus see our Credit Scores guide for more information.

Banks must not automatically assume their customers are at fault if they're targeted by sophisticated scammers, the Financial Ombudsman Service has said.