Banking

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal. 

NatWest is giving 200 customers a bank card that uses fingerprint technology to verify transactions over £30, as part of a nationwide trial.

Nationwide's Simply Rewards scheme – which offers its debit and credit card-holders cashback rewards when they use their cards at selected retailers – will close from Monday 1 April.

A service that aims to combat money transfer scams and incorrect payments by checking the name of the person or company you're sending money to online could be delayed until next year.

Lloyds customers have been reporting problems using the bank's online services since early this morning.

TSB has still to resolve 23,000 of the 204,000 customer complaints received since the start of its IT problems last April, the bank has revealed today.

Scam victims tricked into transferring money to fraudsters have stronger rights to complain about the bank that received their money, rather than just their own bank, under new rules coming into force today. Under the changes, when fraudsters con victims into sending them cash – known as an authorised push payment (APP) scam – consumers can complain to the bank that has received the money, if they're concerned about how it is handling the situation. Previously, you were only able to complain to your own bank, which had sent the money. 

More than 18,000 TSB customers switched away from the bank between July and September last year following its IT problems earlier in 2018 – adding to the 21,790 who moved away between April and June.

Some people who applied for HSBC credit cards, mortgages or loans on Wednesday 23 January were wrongly rejected due to problems with credit checks – if you made an application, here's what you need to know.

Santander is to close 140 branches in the UK due to more customers using online, mobile and telephone banking.