Banking

Santander will let customers use voice recognition technology instead of security numbers to prove their identities when using telephone banking.

Around 200,000 Lloyds, Halifax and Bank of Scotland customers are owed payments averaging around £30 each, due to historic administrative errors starting in 2012 which may have led to them not switching to better products.

App-only bank Monzo has launched a premium service, with the option to pay more for features such as travel insurance and extra fee-free cash withdrawals while abroad – but is it any good?

Scores of TSB branches will be open for fewer hours from July this year – with dozens set to open for just two or three days a week.

TSB has promised to refund customers who lose money through any type of fraud under its fraud refund guarantee.

TSB has announced it's cutting the interest rate on its Classic Plus current account from 5% to 3% this summer – and it's temporarily reviving its £75 switching incentive for those who refer friends and family to the bank.

Santander customers will receive tailored warnings about different types of fraud when they transfer money through their banking app, as part of anti-scam measures being rolled out this month.

Old paper fivers and tenners worth some £220 million have been returned to banks in the last six months and swapped for new currency, new figures obtained by MoneySavingExpert.com reveal – but a further 222 million old bank notes worth £1.6bn are still out there. If you've got one, here's how to make it spendable again.

RCI Bank now has a UK banking licence, meaning its UK customers have their savings protected by the Financial Services Compensation Scheme in the unlikely event it goes bust.

Fraudsters are trying to trick victims into handing over their financial details by claiming they're owed a council tax refund – here's what to watch out for.