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Banking

HSBC, First Direct, M&S Bank and John Lewis Finance are making a second set of payments to some customers who have been in arrears in recent years. Having previously paid some customers compensation for substandard service, they're now issuing refunds – in one case paying out over £7,000 – for interest and charges that shouldn't have been due. So if you get a cheque out of the blue, DON'T bin it thinking it's a scam or spam.
17 May 2021

A pilot scheme in eight towns across the UK will test new ways to boost access to cash in local communities – with measures including local shops offering cashback, new 'bank hubs' in Post Offices and more free ATMs. And while it's a small-scale trial at the moment, if successful these measures could be rolled out more widely in future.
27 April 2021

Members of the House of Lords have called on the Government to protect access to cash and to do more to prevent the poorest from being excluded from access to financial services. The call for action comes as part of a report published today by the cross-party House of Lords Liaison Committee.
23 April 2021

Barclays is to close its Pingit payments app on 30 June, and related services including Pingit savings 'jars' and Pingit's wearable tech which allows you to make contactless payments will also be scrapped. If you use Pingit and are affected, we've full info below on exactly what's changing and what you need to do.
13 April 2021
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