Bank of Scotland

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

A number of banks will end the controversial practice of charging their debit card customers to take out foreign currency from a bureau de change in the UK, following an agreement with the Office of Fair Trading (OFT).

Lloyds Banking Group has revealed plans to sell 632 branches to the Co-operative Bank, so what does this mean for customers?

Lloyds TSB basic bank account holders will soon get access to more ATMs after it announced a partial U-turn over its controversial blocking of withdrawals, following pressure from MPs.

More banks have admitted they are failing to hit the 28-day deadline between agreeing a payment protection insurance (PPI) compensation figure and paying it.

Barclays was the most complained-about bank during the first half of the year, figures from the regulator today show.

Halifax has added a gimmick to its savings range by entering savers with at least £5,000 with the bank into a monthly prize draw to win up to £100,000.

Payment Protection Insurance (PPI) gripes boosted the number of complaints made to the Financial Ombudsman Service (FOS) in the first half of 2011 by a massive 54%, compared to the amount of cases in the second half of 2010.

Lloyds Banking Group has said "sorry" for flogging worthless payment protection insurance (PPI) policies and promised a catalogue of measures to provide compensation for victims, in yet another sign of capitulation by banks.

Banks and other financial firms will be banned from trying to fob off complainants before they've made a final decision.