Bank of Scotland

Santander is now one of the best in MoneySavingExpert.com's index of banks by customer service – but its high ranking is only fuelled by its 123 account.

Bank of Scotland has been ordered to compensate a customer for harassment after it made an astonishing 547 calls to recover a debt.

We're often told to call our credit or debit card provider before setting off on our travels to ensure our plastic isn't stopped abroad. But does this make a difference? The answer is: yes and no.

Lloyds Banking Group (LBG) says a fault which meant Lloyds TSB, Halifax and Bank of Scotland customers were unable to log into their accounts today has been fixed.

Santander has earned the unwanted crown of being the most complained-about banking firm per customer, figures from the Financial Conduct Authority (FCA) show.

Some Halifax and Bank of Scotland Ultimate Reward Current Account (URCA) customers are due a payout after the banks failed to warn users they were increasing a monthly fee.

Lloyds Banking Group's bill for mis-selling payment protection insurance (PPI) has risen by another £1.5 billion.

Lloyds Banking Group has been fined £4.3 million by the City watchdog for massive delays in paying back mis-sold payment protection insurance, after MoneySavingExpert.com first revealed the plight of victims.

Santander has shaken off the unwanted tag of being the worst bank for customer service, replaced by Bank of Scotland and Halifax. What's more, Santander's 123 current account in isolation now ranks as one of the best, in a poll of 9,500 MoneySavingExpert.com users.