Bank of Scotland

Lloyds Banking Group has put aside a further £900 million provision to cover payment protection insurance (PPI) mis-selling claims.

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

NatWest and Halifax are the latest firms we've found to have sent misleading payment demands purporting to be from independent debt collection agencies.

Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

NatWest and RBS are among the providers which will offer 95% mortgage deals under the Government's new Help to Buy scheme.

Lloyds TSB and Bank of Scotland are the worst banks for wrongly dismissing customer complaints, new figures from the Financial Ombudsman Service show.