Halifax/Bank of Scotland (HBOS) customers who hold the bank's 'High Interest' current account will soon earn absolutely no interest on credit balances.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
Banks and building societies will have to display much clearer information to savers about how their money is protected from next January, under rules announced today by the Financial Services Authority (FSA).